joay 9 Privacy Policy

This privacy policy applies to all services on the joay 9 platform.

joay 9 operates an online gaming and betting platform for users in Bangladesh. When you use joay 9's website, mobile app, or any other digital channel, you voluntarily accept the terms of this privacy policy. This document explains what information we collect, why we collect it, how we use it, and what measures we take to protect your data.

This policy should be read together with our Terms and Conditions. The provisions in both documents complement each other. If there is any conflict, the provisions of the privacy policy will take precedence.

joay 9 collects your information in various ways. The categories of data collected are described below:

2.1 Registration and Account Information

Information you provide when creating an account:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form)
• National ID or passport details for identity verification

2.2 Transaction and Financial Information

The following information is collected during deposit and withdrawal processes:

• Mobile banking account numbers (bKash, Nagad, Rocket)
• Transaction amount, date and time
• Transaction reference number

2.3 Usage Information and Log Data

Information collected automatically while you use the platform:

• IP address and geographic location (country and division level only)
• Device type, operating system, and browser version
• Page visit logs, session duration, and click events
• Betting and gameplay history

2.4 Communication Information

When you contact our support team via live chat or email, records of those conversations are kept — to maintain service quality and for future reference.

joay 9 uses collected data only for the following purposes:

3.1 Providing and Operating Services

• Completing account creation and verification
• Processing transactions and managing account balances
• Ensuring bonuses and rewards are delivered
• Ensuring uninterrupted delivery of gaming and betting services

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorised access to accounts
• Monitoring financial fraud and suspicious transactions
• Detecting attempts to create multiple accounts

3.3 Customer Service Improvement

• Resolving support requests quickly and effectively
• Identifying and fixing technical issues on the platform
• Analysis for reviewing and improving service quality

3.4 Meeting Legal Obligations

Data is used to meet legal obligations and comply with lawful requests from relevant authorities.

joay 9 generally does not disclose your personal data to third parties. However, data may be shared in the following limited circumstances:

4.1 Service Partners

Minimum necessary data may be shared with selected partners who provide payment processing and technical services. These partners operate under strict confidentiality agreements and may not use the data beyond the stated purpose.

4.2 Legal Requirements

Data may be disclosed in compliance with a valid order from a competent court or legal authority. Only the minimum information required is disclosed in such cases.

4.3 Business Transfer

If joay 9's business operations undergo any restructuring or acquisition, user data may be transferred. Users will be notified in advance in such cases.

4.4 With Your Consent

If you give explicit consent, data may be shared for a specific purpose.

joay 9 uses cookies and similar technologies to run the platform effectively and improve the user experience.

5.1 Essential Cookies

These are necessary for the platform's basic functions — such as maintaining login sessions, verifying security tokens (OTP), and keeping form data secure. These cookies cannot be disabled, as the service cannot function without them.

5.2 Analytics Cookies

Analytics cookies are used to understand website traffic and usage patterns. This information is processed in aggregate and is not used to directly identify any individual.

5.3 Preference Cookies

These cookies are used to remember your language preference, theme settings, and other personalised choices. They can be managed or deleted from your browser settings.

joay 9 takes industry-standard technical and administrative measures to protect user data.

6.1 Technical Security Measures

• SSL/TLS Encryption: all data transfers are encrypted via the SSL protocol
• Password Hashing: user passwords are stored using a strong hashing algorithm
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing

6.2 Administrative Security

• Staff follow a minimum necessary data access policy
• Regular staff training on data security
• Maintaining internal data access logs

To learn more about data protection, also visit our Responsible Gaming page, where advice is given on keeping your account secure.

joay 9 retains your data only for as long as necessary.

7.1 Active Accounts

Account information, transaction history, and gameplay records are retained for as long as your account remains active.

7.2 After Account Closure

Even after an account is closed, certain data may be retained for a defined period for legal obligations, dispute resolution, and fraud prevention purposes.

7.3 Log Data

System logs and session data are generally retained for a limited period and then automatically deleted.

joay 9 respects your rights regarding your data. Your key rights are described below:

8.1 Right to Access Data

You may request at any time to know what data joay 9 holds about you. We will provide this information within a reasonable time.

8.2 Right to Correct Data

If any information in your account is incorrect or incomplete, you may request a correction. Most information can be updated directly from your account settings.

8.3 Right to Delete Data

In certain circumstances you may request deletion of your data. However, some data may not be possible to delete if there are legal obligations or legitimate interests involved.

8.4 Right to Object to Processing

You may object to marketing communications or non-essential data processing.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team via live chat or email. We will respond within a reasonable time after receiving your request. You can also visit our FAQ section for answers to common questions.

joay 9 strictly follows a 21+ age policy. Our services are for persons aged 21 years or older only.

We do not knowingly collect data from anyone who is a minor. Age verification steps are taken at the time of registration. If we become aware that a minor has created an account, the account will be closed immediately and the associated data will be deleted.

joay 9 reserves the right to amend or update this privacy policy as needed. Depending on the nature of the change, the following process will be followed:

• For significant changes, notice will be given at least 7 days in advance via email or a notification on the platform
• For minor corrections, the "Last Updated" date at the top of the page will be changed
• Continuing to use the platform after any changes will be considered acceptance of the new policy

Previous versions of the policy can be provided upon request for a limited period. For our position on the current policy and other legal information, please visit our About Us page.

For any questions, requests, or complaints regarding this privacy policy, please contact the joay 9 support team. Our support team is available 7 days a week, 24 hours a day, in both Bengali and English.

When sending a privacy-related request, please include your registered email address or mobile number so we can verify your identity quickly.